Healthcare Admin - Patient Experience Ambassador

To apply for this position, please click here

Do you excel at communication and computer skills? Would you like to learn a rewarding career in healthcare? Read on!

BeSpoke Vision needs a Healthcare Admin Professional to join our Experience Ambassador team who will help contribute to the best patient service experience. We are looking for someone who is detail oriented and enjoys working with a team of compassionate and engaging professionals to provide exceptional care to our patients!

In this role, you will receive on the job training to complete daily admin and billing tasks; schedule patients; make accurate notes in our EHR; communicate with patients via phone and text; process financial transactions; and provide admin support to our Experience Ambassador Director/CFO. This position will mostly consist of patient check-out and check-in as well as many admin tasks, and team support as needed.

This is a full-time position offering the stability of a career in healthcare and NO WEEKENDS!

Pay range: $15 - $19 hourly 

Prior eyecare, healthcare or medical office experience are a plus, but certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

Requirements:

● High School Diploma or GED Equivalent

● Excellent written and verbal communication

● Proficient with computers and technology

● Ability to work autonomously once trained; knowing when to ask questions

● Demonstrates a high level of respect to co-workers and patients

● Strong desire to help people

● A sense of urgency without sacrificing thoroughness

● You resonate with our core values of Elevate, Collaborate, Empower and Intention

Nice to have but not required:

● Customer Service Experience

● Insurance/Billing Experience

● Administrative Experience

● Related Education

Physical requirements:

● Must be able to stand for at least 30 minutes at a time

● Must be able to lift 20 pounds

Dress Code:

● Scrubs will be provided; a different color for each day! Visual Attire Guide for approved shirts/shoes to go with.

Some of your duties will include:

● Checking patients out and processing financial transactions

● Managing patient communication by phone, text and email

● Continuing to build on and exceed the patient service experience

● Greeting patients with a friendly attitude both in-person and on the phone

● Managing a list of to-do’s

● Keeping a tidy workstation

● Contributing meaningfully during department and team meetings

● Coordinating with the Experience Ambassador Director

● Continual Self Development

● Other duties as assigned

If these sound like you, please apply!

Olympic Level Listening Ability

Proactive

Detail Champion

A Critical Thinker

A Clear and Direct Communicator

Passionate about self development and personal growth

About Us

BeSpoke Vision is a fast-paced growing eye care practice that provides full service eye care, a world-renowned dry eye clinic, aesthetics clinic, clinical trials, specialty contact lens clinic, and an independent eyeglass boutique that offers personalized care toward each patient. We have an incredible team that doesn’t just meet the status quo, but strives to elevate eyecare and patient care. We love to come to work every day because we love what we do and we’ve built an office culture that is full of intention. If you’re looking to join a collaborative team where you will be valued for the amazing person you are, apply now!

Some of what we offer:

● Health, Dental and In-house Vision Benefits

● Paid vacation (PTO) and holidays after 90 days

● 401K w/Company Match after 1 Year

● Profit Sharing

● Multiple Sets of scrubs provided

● Consistent Self and Team Development

● Monday - Thursday Schedule; Most Fridays off and absolutely No weekends!

After applying, you will receive an email with next steps. We kindly ask you not call or email the practice directly, regarding your application as we are busy caring for our patients. Complete your assessments and we’ll be back in touch with you very quickly.

BeSpoke Vision is an Equal Opportunity Employer (EOE). We’re looking for all kinds of people. To serve our patients at the highest level, we need a team with all kinds of different perspectives, experiences and backgrounds– and we intend to continue to cultivate that team. All hiring decisions are made on the basis of merit.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person